Terms of Business
FixAble home maintenance services terms and conditions
FixAble is a trading name of Fix-AbleUK Ltd, Company Number 16656820.
Registered Address: 1.28, One Silk Street, Ancoats, Manchester, M4 6LZ.
1. General Terms
1.1 Materials are capped at a maximum of £250 per individual repair. Labour is fully included with all subscription packages. Repairs where materials exceed this amount will be quoted separately, with the £250 materials allowance deducted from the total cost.
1.2 Standard subscription payments are taken on the same day each month as your original signup date (e.g. if you signed up on the 12th, payments will be taken on the 12th of each month). Customers may request to change their payment date if necessary by contacting us. Gift subscriptions are paid upfront for a 12-month term, at the same equivalent monthly rate.
1.3 A 14-day waiting period applies from the date of signup before the first planned job can be carried out.
1.4 Any missed subscription payments will incur a £15.00 late payment fee.
1.5 Customers are entitled to a 14-day cooling-off period from the date of sign-up.
1.6 Standard subscription plans are subject to a minimum contract term of twelve (12) months ("Minimum Term"), commencing on the Subscription Start Date.
1.7 Standard subscription fees are payable monthly in advance for the Minimum Term. Gift subscription fees are payable in full upfront for the 12-month gift term, with no monthly payments during that term.
1.8 If the Customer cancels the subscription for any reason during the Minimum Term, the Customer shall remain liable for the full outstanding balance of all fees due for the remainder of the Minimum Term.
1.9 Where any sums remain unpaid following cancellation or breach of this agreement, the Company reserves the right to recover: (a) all outstanding subscription fees for the remainder of the Minimum Term; (b) reasonable legal costs, debt recovery costs, and associated administrative expenses incurred in enforcing this agreement; and (c) interest on overdue amounts, accruing daily at the statutory rate applicable under UK law, calculated from the due date until payment is made in full.
1.10 The Company may terminate this agreement at any time, with immediate effect, by providing written notice to the Customer. In the event of termination by the Company, no further fees shall be payable beyond the termination date unless termination results from the Customer's breach of this agreement.
1.11 All repair or support requests must be reported either via the website reporting portal or the WhatsApp number provided on signup.
1.12 No call-out charges apply at present across all subscription packages.
1.13 We will endeavour to have an appointment booked within 24 hours of an issue being reported. Where specialist materials are required, completion may extend beyond this timeframe.
1.14 The Company shall perform the Services in accordance with the agreed service levels and standards (the "Service Levels") as set out in this Agreement or any applicable Schedule.
In the event that the Company fails to meet the Service Levels (each, a "Service Level Failure"), the Client shall promptly notify the Company in writing, providing reasonable details of the alleged failure (a "Formal Notice"). Upon receipt of a Formal Notice, the Company shall conduct an internal review and within a reasonable timeframe, provide the Client with a written explanation of the cause of the Service Level Failure and any corrective actions to be implemented.
Only Service Level Failures that have been: (i) formally reported by the Client in accordance with this clause; and (ii) subject to an internal review by the Company shall be considered valid for the purposes of this provision.
If the Company incurs five (5) validated Service Level Failures during the term of this Agreement, the Client shall have the right but not the obligation, to terminate this Agreement for cause by providing written notice to the Company. Such termination right shall arise only after the fifth validated Service Level Failure has occurred and been processed in accordance with this clause.
For the avoidance of doubt, no termination right shall arise from any alleged failure that has not been formally reported and reviewed as described above.
2. Service Packages
| Package | Included Services |
|---|---|
| Essentials |
|
| Comfort |
|
| Complete |
|
| Landlord |
|
3. Liability & Limitations
3.1 FixAble will not be liable for:
- Pre-existing faults, damage, or non-compliance with regulations.
- Delays caused by the unavailability of parts or specialist contractors.
- Indirect or consequential losses (e.g. loss of rent, inconvenience, or property devaluation).
3.2 Customers are responsible for ensuring safe access to the property and compliance with all legal and safety requirements.
4. Exclusions
4.1 The following are excluded from coverage under all service packages:
- (a) Any item not forming part of your Policy coverage as detailed in 'service package'
- (e) Systems, equipment or appliances that have not been installed, serviced or maintained regularly according to British Standards and/or manufacturer's instructions; or that are subject to a manufacturer's recall.
- (f) Instances where a Repair or replacement is only necessary due to changes in legislation or health and safety guidelines.
- (g) Any defect, damage or Breakdown caused by malicious or wilful action, negligence, misuse or third-party interference, including any attempted Repair or modification to the elements covered by this Policy, which does not comply with British Standards.
- (k) Starting or completing any work within your home if we believe there is a health and safety risk to our engineer. This can include where work is required in a loft space and permanent boards, railings, lighting or ladders are not in place, verbal abuse, physical abuse or harassment of the engineer or it can include the presence of hazardous chemicals, asbestos, dangerous pets and Pest infestations (unless attending to a covered Pest problem). You are responsible for making it safe including any cost for the safe removal of asbestos or chemicals. We may require you to provide certified evidence of the work being done before the Claim can continue.
- (l) Any loss arising from subsidence, heave of the site or landslip, caused by bedding down of new structures, demolition or alteration to the Property, faulty workmanship, defective materials or river or coastal erosion.
- (m) Structural elements including but not limited to: joists, lintels, roof trusses, rafters, load-bearing walls, RSJs, structural steelwork, wall ties, foundations, underpinning, and subsidence-related work.
- (n) White goods and appliances.
4.2 Any loss or damage arising as a consequence of:
- War, invasion, act of foreign enemies, terrorism, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, coup, riot or civil disturbance
- Ionising radiation or contamination by radioactivity from any nuclear fuel or from any nuclear waste from combustion of nuclear fuel, the radioactive toxic explosive or other hazardous properties of any explosive nuclear assembly or its nuclear component
- Any defect, loss or damage occasioned by fire, lightning, explosion, tempest, flood, earthquake, impact or other extraneous causes, unless the consequences of any of these are expressly stated to be included elsewhere
4.3 Landlord exclusions:
- Tenant, guest or third party damage
- Cosmetic repairs including repainting and decorating
- Landlord & tenant owned white goods
- Structural works, extensions or renovations
- Pest infestation
- Pre-existing issues identified at baseline inspection
- Full replacements (roofs, doors, consumer boards, appliances, boilers)
- Issues from failure to act on previously flagged problems
5. Governing Law
These Terms of Business are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Last updated: 22 October 2026