Privacy Policy
How we collect, use, and protect your personal information
Information We Collect
Personal Information
We collect information you provide directly to us when you:
- Sign up for our services
- Contact us for support or inquiries
- Book maintenance appointments
- Subscribe to our communications
Property Information
To provide our maintenance services, we collect:
- Property address and access details
- Property type, age, and condition
- Maintenance history and requirements
- Emergency contact information
Usage Information
We automatically collect information about how you use our website and services:
- Website interactions and preferences
- Service usage patterns
- Device and browser information
- IP address and location data
How We Use Your Information
We use the information we collect to:
- Provide and improve our maintenance services
- Schedule and coordinate service appointments
- Process payments and manage subscriptions
- Communicate with you about your services
- Comply with legal obligations
- Ensure the security of our services
Information Sharing
We do not sell or rent your personal information. We may share information in these limited circumstances:
- Service Providers: Trusted partners who help us deliver services
- Advertising & Measurement: We use Google Ads and Meta (Facebook) measurement cookies to understand how our advertising performs and to measure conversions, such as when an enquiry is sent (a Meta “Lead” event). These only run if you accept marketing cookies, and you can withdraw it at any time by clearing cookies for this site or contacting us. These providers may collect data to show you more relevant ads and to report on campaign effectiveness.
- Legal Requirements: When required by law or legal process
- Emergency Situations: To protect safety and prevent harm
- Business Transfers: In connection with mergers or acquisitions
Your Rights
Under UK data protection law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your information in certain circumstances
- Restrict or object to processing
- Data portability
- Withdraw consent where applicable
Contact Us
If you have questions about this privacy policy or wish to exercise your rights, please contact us:
Email: privacy@fix-able.co.uk
Phone: 0161 241 7520
Address: 1.28, One Silk Street, Ancoats, Manchester, M4 6LZ
Last updated: January 2024